Occam provides Siebel/Oracle based Customer Relationship Management Systems Design, Build/Test/Integration, Implementation, Support, Engineering and O&M project services to the DIA. The main goals of this project are to ensure stability and availability for DIA’s SupportWEB and eRequestor applications; to complete thirteen major point releases delivering over 500 new functional requirements for these applications; and to increase application capabilities for the 200,000+ users of these applications worldwide, including a fully redundant disaster recovery solution, enhanced usability, a domain-authentication mechanism, and a multiple network deployment. These applications provide incident and problem management, change management, requirements management, commodity ordering, and configuration management for the DIA and its employees and customers around the world. Work performed by the Occam engineering team includes: all application development for employee and customer facing applications, ranging from standard configuration to DIA specific customizations; developing modules including conference room scheduler, ITIL compliant service solutions, integration support for external applications, Business Intelligence and analytical reporting capabilities, requirement collection and processing module, and security visitor badging module; working with the DIA to align the Siebel application to support its business processes, often including process and/or application re-engineering; developing DIA’s integration strategy for CRM data integration; and providing software development and applications programming for external customers including functionality for tracking facility support requests, asset management, and project management analysis.